Evaluation of Incident Management in University using IT Infrastructure Library Framework

Authors

  • Johan Reimon Batmetan Department of Information Technology and Communication, Universitas Negeri Manado, Indonesia
  • Julita Veronica Mamonto Jurusan Pendidikan Teknologi Informasi dan Komunikasi
  • Ronaldo Muyu Jurusan Pendidikan Teknologi Informasi dan Komunikasi

DOI:

https://doi.org/10.62711/ijite.v1i2.48

Keywords:

ITIL, Universitas Negeri Manado, maturity, incident management

Abstract

Supporting the implementation of optimal services is a major need for organizations today. Guaranteed service management and good security is one of the benchmarks. This study aims to measure the level of incident management security at the Manado State University Computer Center. Incident Management is an intrinsic IT process that is visible to both customers and businesses. An organization proactively implements a sound IT service management framework such as ITIL v3 so as to maintain the desired Quality of Service (QoS). Data analysis uses Likert scale calculations and refers to aspects of maturity.

 

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Published

2022-03-24

How to Cite

Batmetan, J. R. ., Mamonto, J. V., & Muyu, R. . (2022). Evaluation of Incident Management in University using IT Infrastructure Library Framework . International Journal of Information Technology and Education, 1(2), 103–108. https://doi.org/10.62711/ijite.v1i2.48

Issue

Vol. 1 No. 2 (2022): March 2022

Section

Articles